Questions & Answers

Q: If I discover a water damage in my home what is the first thing I should do?

A: The water source (cause of damage) should be identified, located and corrected or controlled as soon as possible. This may require the occupant to turn the water source off until the source is repaired by the appropriate tradesman. Call SURE DRY RESTORATION to begin water mitigation procedures that include the removal of damaged materials and drying of the structure. At this time, depending on the significance of the damage, the home owner may elect to file an insurance claim.

Q: How long does the drying take?

A: The average drying job takes 3 full days. The progress of drying is monitored each day. The moisture content of the damaged structure members are logged to track the progress of the drying. Drying performed properly is a science; “the science of psychometry”. Through this science structures can be tracked until dried to the proper level therefore eliminating worry concerning mold or micro-organisms. For this reason it is suggested to hire only professionals that are trained and certified, such as SURE DRY RESTORATION for this task. There is no room for guesswork when determining if a structure is dried properly.

Q: Can my hardwoods be saved if they have been damaged by water?

A: Sometimes yes, depending on how long they have been exposed to water. Mat drying, such as injecti-dry systems can be effective in many losses; however, there are many factors contributing to whether using them would be feasible. If damaged hardwood shows physical damage; such as splitting, discoloration, urethane chipping off, or if the wood is 3-inch wide or wider, removal and replacement is the usual remedy. Keep in mind that the subflooring, whether it is wood or concrete will need to be properly dried before any replacement can take place.

Q: Can my carpet be saved?

A: If the water damage is discovered early, most of the time it can be saved. The two reasons that would determine replacement would be backing delamination or furniture dye staining. Carpet is made with a primary and secondary backing. The primary backing is bonded with latex to the secondary backing. When the carpet has been wet too long and the latex becomes weak, separation can occur. This is known as carpet delamination. If separation does not occur when proper dried, the latex regains 100% of its structural integrity, meaning that your carpet may be stretched back in eliminating the need to replace. Most furniture dye stains are permanent with little or no remedy. Replacement, most of the time will be recommended.

Q: I discovered water in my kitchen on my vinyl flooring. I removed the excess water and the floor looks fine. How will I know if I have hidden moisture under the vinyl floor?

A: Have the floor professionally checked for any elevated moisture content by SURE DRY RESTORATION. Moisture can migrate underneath vinyl floors around the room perimeter and/or seams. Left unchecked, this can produce mold and/or micro organisms up to and including wood rot and decay. Only a professional with moisture detection equipment will be able to identify a potential problem and yes, sometimes hidden moisture problems may also exist under ceramic tile that can create similar problems. Remember water given enough time before discovery will go to dry parts of the structure itself such as subfloors, crawlspaces, wall cavities, HVAC vents, drywall, baseboards, and underneath cabinets, to name a few.